1. Introduction
At Poolscape & Sari Landscaping ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at poolscape.ae or engage our pool construction, landscaping design, and outdoor renovation services in Dubai and across the United Arab Emirates.
By accessing our website or utilizing our services, you acknowledge that you have read and understood the terms of this Privacy Policy.
2. Information We Collect
We may collect personal details from you through various touchpoints on our website, including inquiry forms, consultation requests, and newsletter signups:
Contact Information: Full name, email address, phone number, and residential or project site address in the UAE.
Project Details: Architectural preferences, property dimensions, pool scope, budget estimations, and custom design requests.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, page views, and interactions logged during your browsing session.
Communication Records: Notes and correspondence from email exchanges, phone consultations, and WhatsApp inquiries.
3. How We Use Your Information
We use the collected information for specific, legitimate business purposes, including:
Preparing customized landscaping proposals, pool 3D renders, and cost estimates.
Scheduling site visits, consultations, and architectural assessments with our project managers.
Fulfilling legal, municipal, and developer permitting processes with local UAE authorities (e.g., Dubai Municipality, Nakheel, Emaar).
Sending project progress updates, seasonal maintenance reminders, and newsletter updates (with your consent).
Improving our website performance, user experience, and service offerings.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance navigation, analyze site performance, and assist in marketing endeavors. Cookies are small data files stored on your browser.
You can configure your browser settings to decline cookies or alert you when cookies are being sent. However, certain parts of our website may not function optimally without essential cookies enabled.
5. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share information only under the following limited circumstances:
Vetted Service Providers: Subcontractors, structural engineers, or logistics partners directly involved in delivering your landscaping or pool project under strict confidentiality obligations.
Regulatory & Municipal Authorities: Local government bodies in the UAE when necessary for permit approvals, site inspections, and structural compliance.
Legal Requirements: When required by UAE law, court orders, or government regulations to protect our rights, safety, and property.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure.
7. Your Rights & Choices
Depending on your jurisdiction and applicable data protection regulations in the UAE, you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion or restriction of your personal data when no longer needed for business purposes.
Opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in our emails.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us at:
Poolscape & Sari Landscaping LLC
Al Quoz Industrial Area 3, Dubai, UAE
Email: info@dreamfloor.ae
Phone: +971 4 000 0000